Green Space support
How can we help?
Help with access documents, live journeys and club information.
Helpful details to keep
If you need help during the beta, note your Green Space app version, iOS version, what you expected and—only if it contains nothing private—a screenshot. A dedicated support address will appear here before the public App Store release.
Please do not email membership documents or precise location information. Green Space does not operate a user account or support database.
A Waiting List link will not import
Copy the complete HubSpot document-viewer link from your membership email and paste it into Green Space. If the link has expired or its layout has changed, use the PDF fallback. Green Space keeps your last valid rules when a replacement cannot be verified.
Live journey information is unavailable
Confirm that Location Services are enabled for Green Space and try again. TfL estimates require an internet connection and are advisory.
Club information appears out of date
Replace the access document from the Member screen. Opening hours stored in the app can change, so confirm time-sensitive information with the club before travelling.
Privacy
Read how document links, PDFs and optional location are handled in the Green Space privacy policy.